Customer Service Rockstar

We Are Hiring Customer Service Rockstars!

Patient Approved® health care providers are practicing in your community. These are your doctors and they need your help to enhance their practice. With your input, they will improve their ability to deliver health care services to you and your friends and family.

Key Objectives:

The Patient Approved® Practice Consultant (PC) will ensure that all of our health care providers are delighted to be “Patient Approved”. The PC is responsible for training clients in the use of the software system, implementing “best practices”, preventing customer attrition, and building loyalty.

 

Requirements:

• 2 years experience in customer service.

• Health care knowledge is desirable.

• Ability to troubleshoot basic customer technical issues.

• A self starter, with ability to collaborate with our sales team and product development team.

• Comfortable presenting on the phone, and in written emails.

• Excellent presentation, communication and overall customer service skills

• Creative, assertive and ability to manage time effectively.

• Proven ability to engage across business functions; customer service, sales, negotiations, writing and presenting.

 

Responsibilities:

• Understand the Patient Approved® Mission and Vision.

• Learn the Patient Approved® system in detail.

• Establish a trusted adviser relationship that works to ensure customer’s overall satisfaction with our products.

• Understand and comply with federal and state laws related to patient privacy (e.g. HIPAA).

• Promote opportunities for two-way communication.

• Follow up with all customers on a regular basis (monthly or bi-weekly) by phone. Show them all the features of the system one or two per week and then follow up.

• Train and “on-board” new users.

• Manage telephone and email inquiries from customers and prospects.

• Teach customers how to implement and utilize the system – this includes helping customers overcome any basic technical issues related to implementation.

• Identify customers who not fully utilizing all available features and introduce those features to the customer.

• Monitor client utilization and contact as appropriate.

• Teach customers our processes and best practices – includes teaching customers a blueprint and tips for using the product.

• Record each customer’s concerns / implementation issues after each customer interaction, and email the customer a summary of the discussion and highlight the challenges they face along with the solution provided.

• Keep customers informed of new features and benefits.

• Act as a liaison between customers and product development.

• Report any errors/bugs to the technical support team.

• Meet weekly with direct supervisor to discuss common issues.

• Ensure customer payments are being processed properly.

 

Compensation:

• PC will be paid based on the amount of time they spend in customer engagement (on the phone) in addition to bonuses derived from completion of specific tasks.

 

Benefits:

• Work from home.

• Training provided.

• Join a growth-oriented company.

• Positive reward-based environment where your opinions and experience are valued.

 

Company Description:

The Mission of Patient Approved® to help patients find the right doctor for their needs and to help doctors enhance their practices through continuous quality improvement and ethical practice promotion.

The Vision of Patient Approved® is to be recognized as the trusted brand for finding quality health care services. Patients will ask if their health care provider is “Patient Approved” for the procedure they desire. Health care providers will be excited to show that they have been “Patient Approved” for the services that they offer.