Best Practices Guide


Experts believe healthcare quality measures must be more comprehensive

The Affordable Care Act changed the way hospitals are paid by introducing a value-based system which links quality of care offered to payment received, alongside the pre-existing fee-for-service model. Doctors and hospitals across the nation are being...

Compassionate care increases patient satisfaction

When asked if healthcare and compassion go hand in hand most people would undoubtedly agree. Care without compassion, after all, misses the main point of why many people become doctors, nurses and caregivers — a desire to help others, to see...

4 health trends of the post-Affordable Care Act world

Healthcare reform has had a profound impact on the medical community over the past few years. According to a report released by PwC Health, the Affordable Care Act has "left an indelible mark" on the health sector, and has prevailed despite...

Healthcare must focus on vulnerable populations

The Affordable Care Act has brought value-based care to trend. Today's hospitals and healthcare leaders are being challenged more than ever to provide care with maximum value for patients, by achieving the best outcomes at the lowest cost. The shift...

3 habits of highly effective healthcare leaders

Healthcare organizations are rife with challenges and overcoming these difficulties is par for the course for industry leaders. Every day brings a new test of their skills, creativity and capabilities. During the American College of Healthcare Executives'...

Improving patient engagement through technology

The intensive care unit can be one of the most intimidating areas of a hospital for patients. The rush of activity, the sounds, machines, tubes and monitors can all create an environment that fills people with foreboding, instead of inspiring feelings...

Healthcare leaders should embrace feedback

For doctors and healthcare leaders, accepting feedback can be a difficult task. While some clinicians and nurses are amenable to accepting reviews of their work from their superiors, as is the norm for employees in any field, few healthcare workers are...

National hospital ratings systems generate confusion amongst patients

A recent Health Affairs study, led by J. Matthew Austin of Johns Hopkins Medicine's Armstrong Institute for Patient Safety and Quality, found that instead of helping patients choose safe, high-quality facilities, national hospital ratings systems...

Informal CEO rounds increase patient safety

A study published in the Journal of Business and Psychology shows that the actions and behaviors of top leadership affects employee well-being and productivity. In healthcare industries this positive impact quickly trickles down to patients, suggesting...