Oct022014
Strong doctor-patient relationships lead to higher quality care
According to research from the American College of Physicians (ACP), the level of personal connection between a patient and doctor can affect the quality of care provided. This reflects the growing trend of patient-centered care, where the patient...
Oct012014
How your patients use online reviews
In today's health care system, patient satisfaction is becoming increasingly crucial for practices to manage. New reimbursement models are tethered to patient satisfaction scores and the quality of patient care, rather that the number of treatments...
Sep292014
How to respond to negative patient reviews
A 2013 survey by health care technology organization Digital Assent found that 72 percent of patients reported that finding bad reviews online might prevent them from seeing a particular provider. This trend can significantly affect a practice's financial...
Sep262014
How patient reviews are revolutionizing care
The internet has caused a dynamic power shift in the health care industry. Patients once relied on friends and family to help them find a provider that shared a similar care philosophy and that they would feel comfortable with. Today, this same task can...
Sep252014
3 ways to grow your practice
With the rise in high-deductible plans and the economic effects of the recent recession still lingering, many practices have noticed that fewer patients are entering their door seeking preventative or elective medical care. This trend, combined with shrinking...
Sep182014
Study: Patient reviews can lead to improved care
Today's patients are increasingly relying on online reviews to help them determine which health care providers, dentists, surgeons and specialists best reflect their needs. While this raises some obvious concerns about the validity of these reviews,...
Jan052014
Transforming Health Care
We developed the first office-based system where patients can submit feedback about their health care experience and share their feedback in a HIPAA-compliant fashion. Our patent-pending technology has been integrated into partner applications and is...